Service Supervisor

Job Summary

Service Supervisor, responsible for maximizing customer satisfaction and managing service delivery in a full-time remote position.

Key Responsibilities

• Maximize customer satisfaction by executing commitments on maintenance and service agreements
• Supervise Service Coordinators and Program Administrators in service delivery
• Support onboarding of new customers and manage resources, costs, and quality assurance

Required Qualifications, Training, and Education

• College degree, trade school, or equivalent experience
• 3-5 years of field service, project management, or relevant engineering experience preferred
• Previous supervisory experience is preferred
• Experience in electronic, fire alarm & life safety, building automation, or healthcare industries is a plus
• Advanced financial analytical skills, including cost control