Service Support Coordinator

Job Summary

A company is looking for a 2nd Shift Remote Work Cell Specialist Service Support Coordinator.

Key Responsibilities

• Serve as the primary point of contact for selected Strategic National Account customers, managing service request intake and ensuring timely delivery of services
• Resolve customer concerns and escalations through collaboration across various domains and maintain strong customer relationships
• Lead invoice dispute resolution and quarterly business review discussions while adhering to policies and standard operating procedures

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of work experience, with at least 1 year in customer service, sales, or order to cash functions
• Demonstrated experience in successful customer escalation management
• Ability to work across organizational boundaries to drive alignment and engagement
• Strong organizational and time management skills