Service Transition Manager

Job Summary

Leading the transition of Kinetic ERP Migration Factory services into steady-state operations, the full-time Service Transition Manager will establish migration processes, governance, and operational readiness while working remotely.

Key Responsibilities

• Own end-to-end service transition for Kinetic ERP migration services, ensuring operational readiness before go-live
• Design and operationalize a Migration Factory model, standardizing methodologies for data migration, customizations, and integrations
• Act as the primary transition interface between sales, solution architects, delivery teams, and customers, managing stakeholder relationships

Required Qualifications

• 10+ years of ERP delivery experience, with at least 5+ years in service transition or large transformation programs
• Strong hands-on experience with Kinetic ERP migrations or implementations
• Proven experience in setting up and running ERP Migration Factory or managed services models
• Solid understanding of manufacturing, distribution, or industrial verticals
• Strong background in ITIL-based service transition and service management