ServiceDesk Engineer

Job Summary

A company is looking for a ServiceDesk Engineer II to manage technical support requests and improve system performance.

Key Responsibilities

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues
• Standardize solutions and maintain clear instructions for L1 and L2 engineers
• Investigate product bugs and customer-facing errors, collaborating with Product and Engineering teams for resolution

Required Qualifications

• Experience with Jira at the administrator level
• Ability to work with logs and monitoring tools to investigate product and system issues
• Knowledge of tools for automating administrative tasks
• Understanding of software development principles and fundamentals
• Experience writing simple SQL queries