ServiceMax Application Analyst

Job Summary

A company is looking for a ServiceMax Analyst to support users of the ServiceMax application through training and incident management.

Key Responsibilities

• Approve access to add/remove users and facilitate online training for new users
• Maintain application work instructions and create training materials and quick reference guides
• Proactively manage incidents and identify opportunities to improve user satisfaction or processes

Required Qualifications, Training, and Education

• Experience supporting enterprise systems such as Salesforce, ServiceMax, or SAP
• Experience working with GxP validated systems or ISO processes
• ServiceMax and/or Salesforce Admin certification
• Bachelor's Degree in Business, Education, Instructional Design, or Information Technology, plus 5+ years of relevant experience
• Experience developing content for SuccessFactors LMS