ServiceNow Business Analyst

Job Summary

A company is looking for a ServiceNow Business Analyst to bridge IT business needs and the ServiceNow platform.

Key Responsibilities:

• Gather and analyze business requirements, document user stories, and translate needs into functional requirements for ServiceNow
• Identify process improvements and automation opportunities while ensuring compliance with governance bodies
• Act as a liaison between business teams and technical staff, facilitating workshops and supporting user acceptance testing

Required Qualifications:

• Strong working knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.)
• Experience in business process analysis and workflow automation
• Ability to create user stories, process flows, and functional specifications
• A Bachelor's degree in a related field is preferred
• Must be a US Citizen and have or be able to obtain a Public Trust clearance