ServiceNow Business Analyst

Job Summary

A company is looking for a ServiceNow Business Analyst (SPM) to bridge gaps between IT business needs and the ServiceNow platform.

Key Responsibilities:

• Gather and analyze business requirements, documenting user stories and acceptance criteria for ServiceNow
• Identify opportunities for process improvements and automation while collaborating with governance bodies
• Act as a liaison between business teams and developers, facilitating communication and supporting user acceptance testing

Required Qualifications:

• Strong knowledge of ServiceNow - Strategic Portfolio Management (SPM)
• Experience in business process analysis and workflow automation
• Ability to create user stories, process flows, and functional specifications
• Bachelor's degree in a related field is preferred; ServiceNow certifications are highly preferred
• Must be a US Citizen with the ability to obtain a Public Trust clearance