ServiceNow Business Analyst

Job Summary

A company is looking for a CMDB Analyst - Remote.

Key Responsibilities

• Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow
• Collaborate with stakeholders to gather, analyze, and document business and technical requirements
• Manage and maintain data/IT configuration items and data governance for the platform

Required Qualifications

• Proven experience with ServiceNow ITSM, CMDB, and Discovery
• 3+ years of experience with mid to large-sized companies (500+ associates)
• Hands-on experience testing and validating ServiceNow functionality
• Strong understanding of service management processes and workflows
• Familiarity with processes that consume CMDB data (Incident, Problem, Asset, Change)