ServiceNow Business Analyst

Job Summary

ServiceNow Business Analyst, responsible for leading requirements gathering and process design for federal agency clients in a full-time remote position, ensuring compliance with federal standards and translating complex mission requirements into scalable ServiceNow solutions.

Key Responsibilities

• Lead client workshops to document business requirements and ensure alignment with agency mission goals
• Translate business needs into user stories and functional specifications within Agile/Scrum frameworks
• Conduct gap analysis and collaborate with stakeholders to ensure compliance with federal IT standards

Required Qualifications

• U.S. Citizenship and ability to obtain a Secret Level security clearance
• Bachelor's degree in a relevant field
• 5+ years of experience as a Business Analyst, with at least 3 years on the ServiceNow platform
• Experience in federal contracting and Agile/Scrum environments
• ServiceNow Certified System Administrator (CSA) is required