ServiceNow Business Analyst

Job Summary

Leading the requirements gathering and process design for federal agency clients, the full-time remote Technical ServiceNow Business Analyst will bridge the gap between business stakeholders and technical teams, translating complex mission requirements into scalable ServiceNow solutions while ensuring compliance with federal standards.

Key responsibilities

• Lead client workshops to elicit and document business requirements aligned with agency mission goals
• Translate high-level business needs into user stories and functional specifications within Agile/Scrum frameworks
• Conduct gap analysis to identify differences between legacy processes and ServiceNow functionality

Required qualifications

• U.S. Citizenship and ability to obtain a Secret Level security clearance
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 5+ years of experience as a Business Analyst, with at least 3 years on the ServiceNow platform
• Proven experience in federal contracting (DoD, DHS, or Civilian agencies)
• ServiceNow Certified System Administrator (CSA) - REQUIRED