ServiceNow Business Analyst

Job Summary

Providing expert business analysis and quality assurance support for a major ServiceNow platform implementation, the remote ServiceNow Business Analyst will optimize the use of ServiceNow modules and integrations within the utilities and energy sector.

Key responsibilities:

• Lead requirements gathering sessions and define operational and system goals for various ServiceNow modules
• Develop models, use cases, process flows, and specifications to guide software development and integrations
• Support post-implementation activities, including incident resolution and functional training

Required qualifications:

• 8+ years of experience in Business Analysis supporting the Software Development Lifecycle (SDLC) using Agile and Waterfall methodologies
• Strong knowledge of ITIL service management and software testing practices
• 8+ years of experience in data integration, solution design, and analytics
• 8+ years of experience in importing, exporting, and analyzing data for business reporting and presentations
• 8+ years of experience leading requirements-gathering sessions and creating detailed documentation