ServiceNow Business Analyst

Job Summary

To support implementation and enhancement efforts across the ServiceNow platform, the full-time Senior ServiceNow Solution Business Analyst will guide teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives while working remotely on a 9-month contract with the possibility of extension.

Key responsibilities

• Lead continuous improvement initiatives and provide training to enhance client team capabilities
• Capture customer and service provider requirements in user stories and support solution development with technical teams
• Analyze and document business processes, workflows, and system interactions to recommend appropriate solutions

Required qualifications

• 3-7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting
• 4+ years of experience in business analysis and 2+ years in a senior or lead role
• Hands-on experience across multiple ServiceNow modules, including ITSM and at least one other module such as FSM, HRSD, ITOM, or WSD
• Strong experience writing Agile user stories and working within Scrum teams
• Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree