ServiceNow Business Process Consultant

Job Summary

Working remotely on a contract basis, the Senior ServiceNow Business Process Consultant will support workshops, process mapping, and documentation for ServiceNow implementations, translating business needs into actionable user stories and acceptance criteria while designing and configuring core ITSM capabilities.

Key responsibilities

• Facilitate workshops and process mapping sessions to capture current and future workflows
• Collaborate with developers and architects to translate requirements into ServiceNow configurations and workflows
• Participate in Agile processes including sprint planning and user acceptance testing

Required qualifications

• 5+ years of business analysis experience, with at least 1 year focused on ServiceNow implementations
• Strong experience with ITSM, CSM, and additional ServiceNow modules
• Proficiency in producing business analysis deliverables such as user stories and UAT test scripts
• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field
• ServiceNow Certified System Administrator