ServiceNow Business Process Consultant

Job Summary

Working remotely on a contract basis, the Senior ServiceNow Business Process Consultant will support workshops and process mapping sessions, document requirements for ServiceNow implementations, and partner with developers to design and implement ITSM capabilities.

Key responsibilities

• Facilitate workshops and process mapping sessions to capture and document workflows
• Translate business needs into actionable user stories and acceptance criteria while collaborating with ServiceNow developers
• Design and implement core ITSM capabilities, ensuring solutions meet defined requirements and quality standards

Required qualifications

• 5+ years of business analysis experience, with at least 1 year focused on ServiceNow implementations
• Strong experience with ITSM, CSM, and additional ServiceNow modules
• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field
• Demonstrated experience in requirements gathering and user story creation in an Agile environment
• ServiceNow Certified System Administrator