ServiceNow Change Management Specialist

Job Summary

Working fully remote, the full-time ServiceNow Incident and Change Management Specialist will troubleshoot and resolve enterprise infrastructure incidents, manage service tickets, and execute approved system changes while coordinating with internal teams and external vendors.

Key responsibilities:

• Diagnose and resolve incidents, service tickets, and infrastructure support requests
• Develop and submit Enterprise Change Requests, including implementation and testing plans
• Attend Change Control Working Group meetings and execute approved changes during maintenance windows

Required qualifications:

• Active Department of Defense Secret clearance required
• Minimum six years of progressive information technology support experience
• Hands-on experience with ServiceNow incidents, tickets, and change management processes
• At least three years of specialized experience supporting diverse hardware and software solutions
• Must maintain applicable DLA-approved Computing Environment and tool qualifications