ServiceNow CMDB Analyst

Job Summary

To support enterprise architecture and IT service management initiatives, the remote contract ServiceNow CMDB & CSDM Analyst will manage the ServiceNow Configuration Management Database (CMDB), ensure data integrity, and implement Common Service Data Model (CSDM) best practices while collaborating with stakeholders to enhance data quality.

Key Responsibilities:

• Manage and maintain the ServiceNow Configuration Management Database (CMDB) to ensure data accuracy and integrity
• Support CMDB data ingestion, normalization, reconciliation, and integration activities
• Collaborate with CI owners and governance teams to ensure compliance with data governance standards

Required Qualifications:

• 5-10 years of experience in ServiceNow administration, CMDB management, or IT Configuration Management
• Strong expertise with ServiceNow CMDB tables, Configuration Items (CIs), and CI relationship mapping
• Hands-on experience with ServiceNow Common Service Data Model (CSDM)
• Experience supporting data ingestion, integration, normalization, and reconciliation within ServiceNow
• Strong understanding of Business Applications, Service Instances, and related CSDM components