ServiceNow CSM Consultant
Job Summary
As a Senior Technical Consultant - ServiceNow CSM, this full-time hybrid position will design, configure, and deliver scalable ServiceNow Customer Service Management solutions to enhance business transformation and customer experiences while collaborating with cross-functional teams.
Key responsibilities
- Participate in client workshops to gather requirements and translate them into technical solutions
- Collaborate with Solution Architects to support solution design and technical documentation
- Configure and develop ServiceNow CSM solutions in alignment with best practices and quality standards
Required qualifications
- ServiceNow Customer Service Management (CSM) certification with hands-on implementation experience
- Minimum 3 years of experience with ServiceNow CSM solutions and at least two end-to-end implementations
- Certification as a ServiceNow System Administrator (CSA)
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
- Strong understanding of ServiceNow platform architecture, configuration, and integrations
Complete Job Description
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