ServiceNow Engagement Manager

Job Summary

To manage ServiceNow projects across the US and Canada, the full-time Engagement Manager will build and maintain successful client relationships, lead delivery teams, and ensure exceptional engagement delivery in a remote environment.

Key responsibilities

• Own the client experience from contract through delivery, ensuring all needs are met
• Lead internal communications regarding client status and identify opportunities for additional offerings
• Manage delivery teams to ensure high-quality service and client satisfaction

Required qualifications

• 10 years of Project, Engagement, and/or Account Management experience
• 3-5 years of Consulting Experience
• 1-5 years of ServiceNow Platform or other software experience
• PMP or other Project Management Certification
• Bachelor's degree or higher is preferred