ServiceNow ITOM Lead

Job Summary

Leading the ITOM strategy in a full-time remote position, the ServiceNow ITOM Lead will manage the ITOM domain, including Discovery, CMDB, Service Mapping, and Event Management, while mentoring a geographically distributed team and engaging with business stakeholders to deliver measurable value.

Key responsibilities

• Develop and execute the ITOM strategic roadmap, aligning it with business objectives
• Architect and deliver scalable ITOM solutions, overseeing design decisions made by the team
• Lead CMDB design and governance, ensuring data integrity and adherence to CSDM standards

Required qualifications

• Bachelor's degree in computer science, Information Systems, or a related technical field
• 10+ years of IT infrastructure, operations, or platform engineering experience
• 7+ years of hands-on ServiceNow experience, with at least 4 years focused on ITOM
• 3+ years in a technical lead or architect capacity on ServiceNow implementations
• Deep expertise in ServiceNow ITOM modules including Discovery, CMDB, and Event Management