ServiceNow ITSM Business Analyst

Job Summary

A company is looking for an Associate ServiceNow ITSM Business Analyst.

Key Responsibilities

• Engage with stakeholders to gather, document, and prioritize business requirements related to ServiceNow IT Service Management
• Create clear documentation, including process flows, functional requirements, and user stories
• Collaborate with technical teams to ensure accurate implementation of requirements and participate in Agile delivery activities

Required Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field
• Foundational understanding of IT Service Management processes and concepts
• Experience documenting business requirements, process flows, and user stories
• Familiarity with Agile or Scrum delivery methodologies
• ServiceNow Certified Systems Administrator certification