ServiceNow ITSM Project Manager
Job Summary
Experienced in managing large-scale ServiceNow initiatives, the full-time remote ServiceNow ITSM Project Manager will oversee end-to-end project delivery, manage multiple workstreams, and drive governance while coordinating cross-functional teams and maintaining stakeholder relationships.
Key responsibilities
- Lead end-to-end delivery of large-scale ServiceNow ITSM projects and transformation initiatives
- Develop and manage project plans, timelines, milestones, and deliverables while ensuring alignment across teams
- Prepare and present executive-level status reports, dashboards, and project health updates
Required qualifications
- 10+ years of experience in IT Project Management or Program Management
- Proven experience managing large-scale ServiceNow implementations or transformation programs
- Strong understanding of ServiceNow ITSM and related enterprise service management processes
- Experience in PMO, project governance, risk management, and executive reporting
- Strong leadership skills with the ability to manage competing priorities in a complex environment
Complete Job Description
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