ServiceNow Lead

Job Summary

As part of the Managed Services Team, the full-time salaried ServiceNow Lead will investigate and maintain IT Service Management, Customer Service Management, and other areas while handling platform maintenance activities remotely.

Key responsibilities

• Manage IT Service Management, Customer Service Management, and Field Service Management initiatives
• Oversee platform maintenance activities, including patch and family upgrades
• Collaborate on mobile app development and custom applications with project team support

Required qualifications

• 7-12 years of experience in ServiceNow development and management
• Proficiency in IT Service Management and Customer Service Management
• Experience with custom applications and integrations within ServiceNow
• Knowledge of patch and family upgrade processes for ServiceNow
• Ability to work effectively in a remote environment