ServiceNow Librarian

Job is Expired
Location: Remote
Compensation: Salary
Reviewed: Wed, May 14, 2025

Job Summary

A company is looking for a ServiceNow Librarian.

Key Responsibilities:
  • Maintain and update the ServiceNow service catalog structure, categories, workflows, and items
  • Work with service owners and business units to onboard new service catalog items and retire outdated services
  • Perform quality assurance reviews of catalog content for completeness and usability
Required Qualifications:
  • Strong understanding of the ServiceNow platform, particularly the Service Catalog module
  • Experience with ITIL and IT Service Management (ITSM) principles
  • Familiarity with service request workflows and automation in ServiceNow
  • Bachelor's degree in Information Technology, Business, or related field preferred
  • ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification is a plus

COMPLETE JOB DESCRIPTION

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