ServiceNow Managed Services Lead

Job Summary

A company is looking for a Service Delivery Center - Manager ServiceNow.

Key Responsibilities

• Lead the end-to-end delivery of ServiceNow-based managed services for a key client
• Oversee ServiceNow platform operations and enhancements across core modules
• Act as the primary point of contact for the client while managing internal teams

Required Qualifications

• Minimum 5 years of experience as a ServiceNow Platform Owner or Administrator
• 3+ years of proven expertise in ServiceNow configuration and administration
• Experience in a managed services delivery environment with knowledge of SLAs and KPIs
• Strong understanding of ITIL service management practices
• Demonstrated ability to lead teams and manage service delivery effectively