ServiceNow Platform Lead
Job Summary
To lead a team of ServiceNow professionals, the full-time ServiceNow Platform Lead will manage escalations, consult with clients on best practices, and oversee the implementation and configuration of the ServiceNow tool while working remotely across different time zones.
Key Responsibilities
- Manage escalations and participate in meetings to provide solution-oriented decision-making
- Guide clients on best practices and develop roadmaps for ServiceNow implementations
- Oversee the administration, configuration, and development of core ServiceNow applications and workflows
Required Qualifications
- Minimum 10 years of relevant ServiceNow experience and 15 years in total IT operations
- Experience in scripting, tool configuration, and technical deployment on the ServiceNow platform
- Proficiency in programming languages such as JavaScript, HTML, CSS, or Angular JS
- Familiarity with Agile/Scrum methodology in ServiceNow development
- ServiceNow CSA/CIS certification is required; ITIL certification is preferred
Complete Job Description
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