ServiceNow Platform Manager

Job Summary

A company is looking for a ServiceNow Platform Manager to lead the strategy, delivery, and optimization of its ServiceNow platform.

Key Responsibilities

• Manage a team of administrators, engineers, and a Technical Program Manager, providing coaching and performance feedback
• Facilitate sprint planning and ensure engineering standards for code quality and technical documentation
• Maintain platform stability and operational health while managing license entitlement and vendor relationships

Required Qualifications

• 7+ years of hands-on ServiceNow experience in an administrative or engineering role
• 3+ years of experience in people management leading technical teams
• Expertise in Platform Analytics and experience with license entitlement management
• Strong knowledge of Agile/Scrum methodologies
• Proven ability to communicate platform strategy to technical and non-technical audiences