ServiceNow Platform Manager

Job Summary

Leading the administration and strategic direction of the ServiceNow platform, the full-time IT ServiceNow Platform Manager will oversee platform performance, mentor a team of developers, and drive innovation while working remotely across the United States.

Key responsibilities

• Manage the overall ServiceNow platform to ensure optimal performance, availability, and security
• Lead and mentor a team of ServiceNow developers and analysts to foster a collaborative environment
• Develop and implement a ServiceNow roadmap aligned with IT and business strategies

Required qualifications

• Bachelor's Degree with 8+ years of professional experience
• 3+ years of experience in ServiceNow platform management
• 2+ years of professional leadership experience
• Deep understanding of ServiceNow architecture and core modules (ITSM, GRC, CMDB)
• Experience with Agile project management methodologies