ServiceNow Platform Manager

Job Summary

Accountable for the strategy and governance of the ServiceNow platform, the remote Manager, Enterprise Applications will manage the platform's architecture, oversee a team, and collaborate with stakeholders to deliver scalable digital workflows across the enterprise.

Key responsibilities

• Own the end-to-end management of the ServiceNow platform, including architecture, roadmap, and performance
• Lead and develop the ServiceNow team while managing external vendors and ensuring adherence to service levels
• Oversee the delivery of platform enhancements, including upgrades and integrations, using Agile methodologies

Required qualifications

• 8+ years of experience in enterprise platforms or applications, with 3+ years in a leadership role and 5+ years of hands-on ServiceNow experience
• Proven expertise in ITSM, ITOM, ITAM, and HRSD within ServiceNow
• Experience in managing platform upgrades and third-party integrations, preferably in a healthcare or regulated industry
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
• ServiceNow Certified System Administrator (CSA) required, with additional certifications valued