ServiceNow Practice Lead

Job Summary

Leading the strategic development and management of the ServiceNow platform, the full-time ServiceNow Practice Lead will serve as the architect, overseeing implementation and optimization while collaborating with stakeholders to align the platform with business needs.

Key Responsibilities:

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities

Required Qualifications:

• Proven experience with ServiceNow as an architect or team leader
• Strong expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration
• Strong understanding of ITIL best practices and ITSM and HR processes
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable
• Leadership skills with experience managing technical teams