ServiceNow Problem Management Specialist

Job Summary

A company is looking for a ServiceNow Problem Management Specialist - Remote.

Key Responsibilities

• Lead the Problem Management process including detection, logging, investigation, and closure
• Utilize ServiceNow to manage Problem and Known Error records, ensuring accurate tracking and categorization
• Conduct root cause analysis and coordinate remediation activities across various teams to reduce incident volume

Required Qualifications

• 3+ years of experience in Problem Management or a similar ITSM role
• Hands-on experience with ServiceNow ITSM, particularly in Problem Management
• Proven ability to perform root cause analyses and develop remediation plans
• Solid understanding of ITIL v3/v4 principles and best practices
• Experience with metrics, trend analysis, and integrating ServiceNow with other tools is preferred