ServiceNow Queue Manager

Job Summary

A company is looking for a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment and asset lifecycle tracking.

Key Responsibilities

• Monitor and manage incoming and active ServiceNow tickets related to computer procurement and asset support
• Oversee the ServiceNow Returns Queue and validate returned equipment against asset records
• Track device movements throughout the lifecycle and ensure accurate inventory reporting

Required Qualifications

• 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules)
• Familiarity with ERP systems and asset tracking/inventory platforms
• Strong understanding of IT fulfillment and asset returns management
• Experience with SLA monitoring and issue escalation protocols
• Intermediate Excel skills for custom reporting and dashboard creation