ServiceNow Senior Consultant

Job Summary

A company is looking for a ServiceNow Senior Technical Consultant to provide guidance and develop solutions for customers' ServiceNow environments.

Key Responsibilities

• Provide hands-on development assistance, including form configuration, workflow administration, and custom scripting
• Coordinate with stakeholders to understand business requirements and draft user stories with acceptance criteria
• Lead technical implementation teams and conduct training sessions for customers

Required Qualifications

• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes
• ServiceNow Certified System Administrator (CSA) and Implementation Specialist certification in two or more application areas required
• Ability to work remotely and manage multiple projects effectively