ServiceNow Supervisor with ITIL Certification

Job Summary

A company is looking for a ServiceNow Supervisor to lead a team responsible for the strategy, development, configuration, optimization, and operational support of the ServiceNow platform.

Key Responsibilities

• Provide leadership for ServiceNow platform operations, overseeing configuration, development, integration, and support of various modules
• Serve as an escalation point for incidents and ensure SLAs, KPIs, and ITIL service metrics are met
• Lead a team of ServiceNow Analysts and Developers, managing workload distribution and supporting team development

Required Qualifications

• Bachelor's degree required; 4 years of relevant experience may substitute for a degree
• Minimum of 3 years IT experience required
• ITIL Foundation Certification is required
• 5-8 years of hands-on ServiceNow platform experience preferred
• Strong platform governance and development oversight experience is essential