ServiceNow Support Analyst

Job Summary

A company is looking for a ServiceNow Support Analyst.

Key Responsibilities

• Act as the escalation point for complex incidents and service requests from Tier 1 support
• Analyze and troubleshoot ServiceNow platform issues, providing root cause analysis and solution recommendations
• Create and update knowledge articles for recurring issues to enhance support efficiency

Required Qualifications

• Bachelor's Degree or higher, or 4 years of relevant experience may substitute for education
• Strong knowledge of Jira, and ServiceNow Incident, Request, Change, and Problem Management modules
• Basic understanding of ServiceNow workflows, scripting, and customizations
• Proficiency in using ServiceNow's reporting tools
• Ability to quickly assess, troubleshoot, and resolve issues with clear documentation