ServiceNow Support Analyst

Job Summary

A company is looking for a ServiceNow Support Analyst to support the administration and optimization of ServiceNow deployments.

Key Responsibilities

• Serve as the primary support contact for newly onboarded ServiceNow customers
• Provide Tier 1-2 support for ServiceNow incidents, requests, and inquiries
• Maintain documentation and contribute to knowledge base articles to improve support efficiency

Required Qualifications

• 1-3 years of experience supporting ServiceNow or similar ITSM platforms
• Working knowledge of ITIL processes (Incident, Problem, Change)
• Experience with basic ServiceNow administration (user management, configuration, updates)
• Ability to communicate clearly with technical and non-technical users
• Strong troubleshooting and customer service skills