ServiceNow Technical Account Manager

Job Summary

A company is looking for a ServiceNow Technical Account Manager Lead.

Key Responsibilities

• Serve as the primary strategic partner for a dedicated client, maximizing the value of the ServiceNow platform
• Manage a team of Business Analysts, ensuring high-quality delivery and fostering collaboration
• Support business development efforts by identifying opportunities for platform growth and representing the company as a ServiceNow SME

Required Qualifications

• Strong understanding of the ServiceNow platform with an architect-level perspective preferred
• ServiceNow CSA certification required; CIS certifications are highly desirable
• Experience in guiding clients through platform strategy and enhancement planning
• Prior people leadership experience is a plus, with an interest in managing Business Analysts
• Experience working with senior stakeholders in complex or regulated environments is preferred