ServiceNow Training Specialist

Job Summary

A company is looking for a ServiceNow Training Specialist.

Key Responsibilities

• Generate all training materials including documentation and videos for end users
• Design, develop, and deliver detailed training materials such as coursework, user guides, and surveys
• Collaborate with Business Analysts and stakeholders to understand business requirements and improve training strategies

Required Qualifications

• A minimum of 7 years as a Technical Writer or Training Specialist
• Experience in authoring comprehensive end-user documentation
• Proficient in conducting live training sessions for diverse user groups
• Ability to understand and simplify complex business processes
• Prior experience working in an Agile environment