ServiceNow User Recording Specialist
Job Summary
To support a research study on customer support software usage, remote contract Customer Service Professionals will capture asynchronous screen recordings demonstrating their workflows in ServiceNow, narrating their processes and decisions during the recordings.
Key responsibilities
- Record a video of your screen while navigating a common support task in ServiceNow
- Explain your specific workflow step by step while narrating your thought process
- Submit the finalized screen recording for evaluation by the research team
Required qualifications
- Active customer service, support, or IT help desk professional
- Hands-on experience using ServiceNow in a professional setting
- Familiarity with standard ticketing and resolution workflows
- Access to a computer capable of capturing screen and audio recordings
Complete Job Description
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