Services Coordinator

Job Summary

A company is looking for a Services Coordinator to oversee customer onboarding and implementation processes.

Key Responsibilities:

• Manage initial outreach and guidance for customers post-contract signature
• Oversee resource allocation and assignment to ensure effective project management
• Assist in resource planning and capacity forecasting while monitoring team KPIs

Qualifications:

• Bachelor's degree in business administration, project management, or a related field
• Proven experience in SaaS implementation or project coordination
• Experience with CRM and project management tools
• Ability to mentor team members and lead cross-functional collaboration
• Strong skills in monitoring performance metrics and analyzing trends