ServiceTitan Customer Service Representative
Job Summary
Seeking a part-time ServiceTitan Customer Service Representative to work remotely during nights and weekends, who will manage incoming calls, assist contractors, and turn urgent customer needs into booked opportunities.
Key responsibilities
- Manage incoming calls and interactions within ServiceTitan to support HVAC, plumbing, roofing, and electrical contractors
- Provide timely assistance to customers, ensuring a positive experience and quick resolution of issues
- Work collaboratively with team members to maintain service quality and efficiency during after-hours shifts
Required qualifications
- Minimum of 2 years of customer service experience
- Proficiency in using ServiceTitan software
- Ability to thrive in a fast-paced, after-hours environment
- Demonstrated proactive problem-solving skills
- Strong team player with a focus on leadership through actions
Complete Job Description
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