ServiceTitan Experienced CSR
Job Summary
Seeking a part-time, remote ServiceTitan Experienced CSR, the candidate will leverage their trades expertise in HVAC, plumbing, roofing, or electrical to manage inbound customer calls, converting opportunities into booked jobs while ensuring high customer satisfaction.
Key responsibilities
- Handle inbound customer calls with confidence and clarity, addressing immediate needs
- Utilize ServiceTitan skills to convert leads into scheduled jobs, contributing to a high close rate
- Collaborate with a team to maintain efficient operations while supporting contractors in the field
Required qualifications
- Minimum of 1 year of experience in the trades industry
- Proficient in using ServiceTitan software
- Demonstrated ability to deliver a high-level customer experience
- Proactive, transparent, and a strong problem solver
- Desire for a full-time, 40-hour workweek
Complete Job Description
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