Servicing Operations Associate

Job Summary

Managing the full billing and collections lifecycle for B2B customers, the full-time Servicing Operations Associate will support invoicing operations, drive timely collections, and lead customer onboarding and contract review processes, with the flexibility to work in an open-office environment or remotely.

Key responsibilities

• Generate, review, and issue accurate invoices while managing billing adjustments and disputes
• Monitor accounts receivable aging reports and execute structured collections processes for overdue accounts
• Assist with onboarding new B2B customers and review contracts to ensure accurate billing terms are configured in the system

Required qualifications

• 5+ years of experience in billing, accounts receivable, collections, or servicing operations in a B2B environment
• Hands-on experience with invoicing platforms such as Xero, Intacct, or NetSuite
• Demonstrated experience reviewing and interpreting commercial contracts
• Strong attention to detail with the ability to identify discrepancies across large data sets
• Experience managing difficult customer conversations professionally