Settlement Resolutions Representative

Job Summary

Managing incoming and outgoing dispute settlement entries, the full-time Settlement Resolutions Representative will research, analyze, and resolve client and cardholder tickets related to settlement errors, ensuring compliance with card association standards while working remotely.

Key responsibilities

• Resolve complex escalated inquiries related to Fraud and Non-Fraud disputes from financial institutions and cardholders
• Maintain compliance with federal and state regulations while prioritizing workload to meet service level agreements
• Proactively monitor workflows and recommend process improvements to enhance operational efficiency and client service outcomes

Required qualifications

• High School Education or equivalent combination of education and experience required
• Minimum 2 years of experience as a Case Management Representative in a credit/debit card environment
• Minimum 2 years of customer service experience required
• Proven working knowledge of settlement operations, including balancing and exception resolution
• Associates Degree preferred