Shared Services Contact Center Specialist

Job Summary

Dedicated and resourceful, the full-time Shared Services Contact Center Specialist will manage inbound calls, chats, emails, and faxes from healthcare providers, ensuring timely and knowledgeable support related to authorizations, claims, and general provider services in a remote setting.

Key responsibilities

• Responding to provider inquiries with professionalism and accuracy
• Researching and resolving claim and payment questions
• Documenting and tracking interactions to ensure quality and compliance

Required qualifications

• High school diploma or equivalent (required)
• 2+ years of experience in a healthcare contact center or customer service role
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
• Ability to navigate multiple systems and databases accurately
• Independent problem-solving and decision-making ability