Shift Lead

Job Summary

Providing leadership support to the direct service team, the part-time Shift Lead will ensure efficient service delivery and operational support while collaborating with practitioners and monitoring service performance in a remote environment.

Key responsibilities

• Provide critical support and guidance to the direct service team on policies and clinical requirements
• Monitor service delivery metrics, including wait times and compliance with Service Level Agreements (SLAs)
• Engage in practitioner trainings to maintain up-to-date knowledge of service processes and clinical guidance

Required qualifications

• Bachelor's Degree or equivalent experience
• Experience in shift operations and schedule management
• Familiarity with data visualization tools (e.g., Tableau)
• Experience in a start-up environment and behavioral health or clinical setting
• Bilingual in English and Spanish (preferred)