Shipper Operations Manager

Job Summary

Leading the execution of the Customer Control Tower function, the full-time remote Shipper Operations Manager will manage real-time operational monitoring, issue resolution, and customer communication while collaborating with cross-functional teams to ensure service standards for top-tier customers.

Key responsibilities

• Lead real-time operational monitoring, issue intake, escalation, and resolution for assigned customers
• Ensure escalations are documented, tracked, and communicated through centralized systems while maintaining operational discipline
• Act as the primary point of contact during critical issues, coordinating responses and driving resolution

Required qualifications

• Bachelor's degree or equivalent experience
• Experience in Operations, Supply Chain, Business, Analytics, or a related field preferred
• Experience in customer-facing operational roles, escalation management, or service recovery environments
• Experience supporting reporting, operational reviews, or customer communications preferred