Shopper Support Manager

Job Summary

A company is looking for a Manager, Shopper Support.

Key Responsibilities

• Partner with leadership on shopper support strategy and function-level planning
• Manage ticket resolution in Intercom, ensuring quality and fast response times
• Monitor support metrics, identify issues, and implement solutions to improve the shopper experience

Required Qualifications

• Bachelor's degree or equivalent experience
• 3-5 years of experience in customer support or related operations role
• Hands-on experience with Intercom or similar support platforms
• Experience in e-commerce or consumer tech environments
• Strong data fluency and ability to synthesize metrics into actionable insights