Siebel CRM Support Lead

Job Summary

A company is looking for a Siebel CRM Support Lead.

Key Responsibilities

• Lead the Siebel support team to ensure smooth day-to-day system operations
• Act as the main point of contact for business users, IT teams, and vendors regarding Siebel-related issues
• Oversee incident, problem, and change management for Siebel environments while coordinating support requests to meet SLAs

Required Qualifications

• Strong ITIL process knowledge (incident, problem, change, release management)
• Ability to prepare and present status reports, RCA documents, and metrics to stakeholders
• Vendor management skills, including ticket raising and coordination with Oracle or third-party providers
• Knowledge of compliance, audit, and security practices in CRM systems