Site Enablement Specialist

Job Summary

A company is looking for a Site Enablement Specialist to enhance client experience and optimize product usage.

Key Responsibilities:

• Support Customer Experience by collaborating with Implementation and CSM teams for client onboarding and ongoing support
• Analyze client usage data with the Data Analytics team to identify underutilization and improve client experience
• Engage directly with clients to provide guidance, troubleshoot issues, and promote best practices

Qualifications:

• Bachelor's degree in a related field or equivalent practical experience
• Proven experience in customer support, training, or consulting roles
• Strong analytical skills to derive insights from data
• Familiarity with clinical research processes and software solutions (preferred)
• Ability to multitask and prioritize in a fast-paced environment