Site Operations Analyst

Job Summary

A company is looking for a Site Operations Analyst to support day-to-day operations of digital tools and guest-facing experiences.

Key Responsibilities

• Monitor dashboards and guest feedback, escalating issues to appropriate teams
• Triage incoming tickets and track issues through resolution
• Analyze reports and provide insights on performance metrics and user feedback

Required Qualifications

• Bachelor's degree in Business, Information Systems, Marketing, or related field (or equivalent experience)
• 2+ years of experience in digital operations, eCommerce, or technical support
• Basic understanding of digital platforms and user experience
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus
• Ability to manage multiple priorities in a fast-paced environment